NeuroPrime Privacy Practices
This policy explains how we collect, use, protect, and store the information you share while exploring the NeuroPrime official website or placing an order through our authorized partner portal.
We follow US and international best practices, including guidance from the Federal Trade Commission, to keep your data safe and transparent.
Information We Collect
We only collect the data needed to deliver NeuroPrime content, process orders, and support you effectively.
Personal Details
When you place an order or join our email updates, we receive your name, email, billing address, and phone number.
Technical Data
Our site uses privacy-focused analytics to log device type, browser, and general location for troubleshooting and optimization.
Transactional Records
Order confirmations, shipping details, and support conversations are securely stored to address product or guarantee questions.
Optional Feedback
Reviews, surveys, or testimonials you provide are saved with your permission to help inform future customers.
How We Use Your Information
We process personal data only when we have a legitimate reason, your consent, or a contractual obligation to do so.
Order Fulfillment
Your details help us confirm purchases, send tracking updates, and coordinate returns through our support team.
Customer Support
We reference your inquiry history to respond quickly and tailor troubleshooting guidance to your specific situation.
Regulatory Compliance
Records allow us to satisfy tax, accounting, and consumer protection requirements in the jurisdictions where we operate.
Site Experience
Aggregated, anonymized data guides improvements to page load times, accessibility, and navigation.
We never sell personal data. If we need to share it with a trusted processor—such as our secure payment partner—we sign strict confidentiality agreements.
Your Privacy Choices
You control how we use your personal data and can update preferences or request changes any time.
Access & Portability
Email us to obtain a copy of the data we hold. We will respond within 30 days in line with USA.gov privacy standards.
Rectification
If your contact or shipping details change, reach out and we will update our records promptly.
Deletion
You may request that we remove your personal data unless we must retain it for legal or security reasons.
Opt-Out
Click the unsubscribe link in any email or contact support to stop receiving marketing communications.
How We Safeguard Your Data
Security is a shared responsibility. Here is what we do on our side and how you can help protect your information.
Encryption
All sensitive data is transmitted over HTTPS and stored in encrypted systems managed by vetted providers.
Access Controls
Only trained team members with a legitimate need can access your personal data, and access is logged and reviewed.
Incident Response
We maintain procedures aligned with ISO/IEC 27001 principles to respond rapidly if an issue occurs.
Your Role
Use unique, strong passwords and notify us immediately if you suspect unauthorized access to your account.
Children’s Privacy
The NeuroPrime website and product are intended for adults. We do not knowingly collect data from children under 18.
If you believe a minor has provided us with personal information, contact us so we can delete the data immediately.
Keeping You Informed
We update this policy whenever our practices evolve. The “Last Updated” date below reflects the most recent revision.
Last Updated: February 3, 2026. We recommend bookmarking this page and reviewing it before placing new orders.
Need Assistance?
Email our privacy team at etde@gmail.com. We respond within two business days.